Refund policy

RETURN AND REFUND POLICY

All Pro Ertl Lllp — Ensuring Your Complete Bath & Wellness Satisfaction

All Pro Ertl Lllp | Headquarters: 13521 Northgate Estate Drive, Suite 200, Colorado Springs, CO 80921
Support Email: [email protected] | Storefront: uhqz6j-1s.myshopify.com
At All Pro Ertl Lllp, we take immense pride in curating premium bath and personal care accessories designed to elevate your daily
self-care rituals. Whether you have invested in our waterproof, stylish shower caps, our high-traction, anti-slip bath mats designed for
bathroom safety, or our exfoliating, luxurious bath sponges and loofahs for radiant skin, we want you to be completely delighted with
your purchase from uhqz6j-1s.myshopify.com. We recognize, however, that circumstances may occasionally arise where an item
needs to be returned or exchanged. This comprehensive Return and Refund Policy outlines our guidelines, eligibility windows,
hygiene safeguards, and step-by-step procedures to ensure a transparent and seamless resolution.
1. 30-DAY RETURN ELIGIBILITY WINDOW
We offer a generous 30-day return window starting from the exact date your package is delivered, as recorded by our shipping
carrier tracking logs. To be eligible for a standard return, your items must meet specific criteria to comply with both our commercial
standards and personal hygiene regulations:
Unused and Unworn Condition: Items must be completely brand new, unwashed, and free from any signs of usage, cosmetic
residue, or personal scents.
Original Packaging: Products must be returned in their original packaging, including all tags, protective seals, branded wrappers,
and outer cartons where applicable.
Proof of Purchase: Every return must be accompanied by an official Shopify order confirmation email or a valid packing slip
referencing order details from uhqz6j-1s.myshopify.com.
2. HYGIENE & PERSONAL CARE SAFETY RESTRICTIONS
Because our catalog consists of intimate bath and personal care accessories—specifically shower caps, anti-slip bath mats, and
bath sponges/loofahs—strict public health and hygiene protocols govern our return acceptance policies:
Sealed and Unopened Items: Shower caps and bath sponges/loofahs that have had their protective plastic seals broken, or
items that show any evidence of trial use in water, cannot be accepted for return or refund due to strict health safety regulations.
Anti-Slip Bath Mats: Bath mats may be returned only if they are unrolled, unsoaked, and in pristine, undamaged condition
without exposure to bathroom soaps, oils, or moisture.
Important Hygiene Exception Notice
If an item arrives in a defective, damaged, or unsanitary condition directly out of the box, our standard hygiene restrictions are
waived. Please report damaged or flawed merchandise to [email protected] within 48 hours of delivery with
photographic evidence.
3. RETURN PROCESSING MATRIX & CONDITION TIERS
To provide complete clarity on how returned merchandise is evaluated upon arrival at our Colorado Springs facility, please review our
inspection tier guidelines below:
Item Condition upon Return Inspection Outcome Refund / Exchange Action
Brand New & Sealed in Original Packaging Passed Hygiene & Quality

Inspection

100% Full Refund issued to original payment
method.

Opened Packaging but Unused /
Undamaged Conditional Approval Subject to a 10% restocking inspection fee.
Used, Washed, or Hygiene Seal Broken Failed Health & Safety Inspection Ineligible for refund; customer pays reshipment fee.
4. STEP-BY-STEP RETURN AUTHORIZATION PROCEDURE
To initiate a return, you must first obtain an official Return Merchandise Authorization (RMA) number from our support team.
Unauthorized returns sent directly to our Colorado Springs facility without prior notice will not be accepted or processed.
Step 1: Contact Support: Send an email to [email protected] specifying your Shopify order number, the exact items
you wish to return, and the reason for the return.

All Pro Ertl Lllp — Return & Refund Policy Page 1 of 2

Step 2: Receive RMA Instructions: Our customer care team will review your request within 24–48 business hours and provide
you with an RMA number and return shipping address details.
Step 3: Secure Packaging: Carefully package the shower caps, bath mats, or loofahs in protective outer cartons to prevent
transit damage. Clearly write your RMA number on the outside of the parcel.
Step 4: Ship and Track: Mail the package via a traceable carrier service. Retain your tracking receipt until your refund is fully
processed.
5. RETURN SHIPPING COSTS AND RESPONSIBILITIES
Unless the return is necessitated by an error on our part (such as a shipping mistake, incorrect item received, or manufacturing
defect), customers are responsible for paying all return shipping postage costs. Original shipping fees paid at checkout are strictly
non-refundable. We strongly recommend utilizing a trackable shipping service or purchasing shipping insurance, as All Pro Ertl Lllp
cannot assume liability for packages lost or damaged in transit back to our facility.
6. REFUND INSPECTION AND DISBURSEMENT TIMELINES
Once your returned package arrives at our facility located at 13521 Northgate Estate Drive, Suite 200, Colorado Springs, CO
80921, our quality assurance team will inspect the items within 3 to 5 business days. Upon successful inspection approval:
A formal refund notification email will be dispatched to your registered email address.
Refunds are automatically processed back to your original method of payment (credit card, PayPal, or Shopify checkout gateway).
Please allow 5 to 10 business days for your banking institution or credit card issuer to post the funds to your account statement.
7. EXCHANGES AND REPLACEMENT POLICY
If you received a defective bath mat, the wrong color shower cap, or a damaged bath sponge, we are delighted to facilitate a direct
exchange at no additional shipping cost to you. To request an exchange, please mention your preference in your initial email to
[email protected]. Replacement items are dispatched within 2 business days following receipt and inspection of the
original merchandise.
8. CONTACT & CUSTOMER SUPPORT ASSISTANCE
If you have any questions, require clarification on our return policies, or need assistance resolving a shipping discrepancy regarding
your bath accessories order, please do not hesitate to contact our dedicated support team:
Corporate Entity: All Pro Ertl Lllp
Facility Address: 13521 Northgate Estate Drive, Suite 200, Colorado Springs, CO 80921
Customer Care Email: [email protected]
Online Storefront: uhqz6j-1s.myshopify.com

Item added to your cart

Refund policy

Country/region